“Training to Strengthen the Capacity of Consumer Welfare Desk Officers (CWDO) through the use of Consumer Complaints Ticketing System (CC-TS)”
The Energy Regulatory Commission (ERC), with its goal of full automation of processes, had developed the Consumer Complaints Ticketing System (CC-TS) to improve the efficiency of the ERC in providing prompt response and resolution to consumer’s complaints. Through the CC-TS, the ERC would be able to efficiently process all consumer complaints filed through different platforms and allow both the complainant and the distribution utility to track and monitor the progress of their complaint ticket.
The “Training to Strengthen the Capacity of Consumer Welfare Desk Officers (CWDO) through the use of Consumer Complaints Ticketing System (CC-TS)” was conducted by the ERC at the MG Grand Hotel located at Subic Bay Freeport, Zone, Zambales on November 24, 2022. The training was attended by representatives coming from 68 different Electric Cooperatives from Luzon. This is an initiative to further improve the handling of consumer complaints thru this systematic online system. Initially, the ERC is planning to publish it in public on January 2023.
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